Frequently Asked Questions
If you have any questions that are not listed please email us at
When will my Order Ship?
Orders normally take 2-5 business day to process. This does not include transit time. For more information please contact our customer service department and they will be able to provide more information regarding the status of your order: firstname.lastname@example.org
How long will it take for my order to arrive?
Please note, that on average our orders take 7-10 business days to deliver however, depending on the country it may vary. Once an order has been dispatched a tracking number will be made available in order for you to track your order and receive an estimated arrival date. Please see our shipping page for further information.
Is there another form where I can place an order?
Sorry, we do not accept orders via telephone for security purposes ALL orders must be placed through the Couture Therapy website.
How do I cancel an order?
Due to our efforts to ensure that you receive your order in a timely manner we are unable to cancel orders. However, should you wish to cancel your order within 12 hours of placing your order we advise you to send an email to email@example.com with the details of the order to see if we can take on your request.
Can I return a item purchased on sale?
Please note that all sale items are FINAL SALE and cannot be returned.
Is my privacy and personal information secure on your site?
We take active measures to ensure that all information provided on our website is secure and confidential. Our website is protective by an SSL Certificate which, is a common security standard used for online shopping to protect your credit card information. This protection activates a padlock and permits a secure connection from a web server to a browser.